Refund & Return Policy

At Tropika Living, most of our products are handcrafted, made-to-order, or sourced individually from artisan suppliers in Bali and Java — each piece can have natural variation in grain, texture, or finish, which is part of its handmade character rather than a defect.

1. Change of Mind

Because our products are handcrafted, often made-to-order, and shipped as large/fragile freight items, we are unable to accept returns or exchanges for change of mind. We encourage you to review product dimensions, material, and finish carefully — or contact us for photos/videos of the actual piece — before ordering.

2. Damage in Transit or Manufacturing Defects

We do accept claims for: - Visible damage during transit (e.g., cracks, breakage, chips) - Genuine manufacturing defects (not natural material variation)

An unboxing video is mandatory for all damage/defect claims. Please record a continuous, unedited video from the moment the package is unopened through to the item being fully unpacked, before removing any packaging material. Claims submitted without a valid unboxing video will not be accepted, as we have no other way to verify the condition of the item at the time of delivery.

To raise a claim: 1. Record the unboxing video as described above, and note any visible damage on the delivery receipt if the courier/delivery staff is present. 2. Contact us within 24 hours of delivery at sales@tropikaliving.com or +91 99729 33804. 3. Share the unboxing video along with clear photos of the damage or defect and your order number.

Resolution: Once a claim is verified, we will offer a replacement, repair, store credit, or refund at our discretion, depending on the nature of the issue and product availability. Approved refunds are processed to the original payment method within 7–10 business days.

Claims raised after 24 hours of delivery, or without a valid unboxing video, may not be accepted, as we are unable to verify whether damage occurred in transit or after delivery.

3. Order Cancellations

Orders may be cancelled free of charge before dispatch. Once an item has been dispatched or is in production (for made-to-order pieces), cancellation may not be possible, or may be subject to a cancellation charge to cover material/production costs already incurred. We cannot cancel customized product orders.

4. Non-Returnable Items

Custom-finished, made-to-order, or personalized items are not eligible for return or exchange unless damaged in transit or defective, given the cost and impracticality of restocking bespoke pieces.

5. Contact

For any questions about returns, damage claims, or cancellations, reach us at sales@tropikaliving.com or +91 99729 33804.